Return Policy
At BornTo12, we want you to have a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, our Return & Refund Policy is here to help.
1. Eligibility for Returns
Products can be returned within 7 days of delivery.
Items must be unused, unwashed, and in their original condition with tags and packaging intact.
Certain items (such as innerwear, personal care, hygiene products, and clearance items) are not eligible for return due to safety reasons.
2. Return Process
1. Contact our support team at official@bornto12.in within 7 days of receiving your order.
2. Provide your order ID and reason for return.
3. Our team will guide you through the pickup/return process.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be credited back to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable.
4. Exchanges
Exchanges are subject to product availability.
If the requested product is not available, a refund will be issued instead.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery with photos.
We will arrange for a replacement or full refund at no extra cost.
6. Non-Returnable Items
Gift cards
Personal hygiene products
Clearance/discounted items (unless defective)
7. Contact Us
For return or refund requests, reach us at:
📧 Email: official@bornto12.in
